2017-2018 Undergraduate and Graduate Catalog 
    
    Mar 28, 2024  
2017-2018 Undergraduate and Graduate Catalog [ARCHIVED CATALOG]

Add to Portfolio (opens a new window)

OM 533 Managing Customer Satisfaction


3 credits

This course is a detailed analysis of the value chain concept and the essential interrelationships among logistics, production and operations, specification preparation, bid analysis, and vendor analysis. Emphasis is on how total integration of these concepts leads to customer satisfaction.



Add to Portfolio (opens a new window)