2018-2019 Undergraduate and Graduate Catalog 
    
    Apr 26, 2024  
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2018-2019 Undergraduate and Graduate Catalog [ARCHIVED CATALOG]

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OM 533 Managing Customer Satisfaction

3 credits

This course is a detailed analysis of the value chain concept and the essential interrelationships among logistics, production and operations, specification preparation, bid analysis, and vendor analysis. Emphasis is on how total integration of these concepts leads to customer satisfaction.


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